Privacy Policy
Effective Date: 6 April 2025
Last Updated: 6 April 2025
1. Introduction
This Privacy Policy explains how Prime Property Innovations (“we”, “us”, or “our”) collects, uses, and protects your personal information. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services or accessing our website, you agree to the terms of this Privacy Policy.
2. Who We Are
Prime Property Innovations is a handyman service business based in the United Kingdom, offering a range of property maintenance and repair services.
For data protection purposes, we are the data controller of the personal data you provide to us.
Contact Details:
Email: [your email here]
Phone: [your number here]
Address: [your address here]
3. What Data We Collect
We may collect and process the following types of personal data:
- Identity Data – name, title
- Contact Data – address, email address, phone number
- Service Data – details of services requested or provided
- Payment Data – invoice information, bank details (if applicable)
- Technical Data – IP address, browser type, device information (if using our website)
- Marketing and Communications Data – preferences in receiving marketing from us
4. How We Collect Your Data
We collect personal data through:
- Direct interactions (e.g., phone, email, contact forms, quotes)
- Service appointments and consultations
- Our website (cookies and analytics tools)
- Social media platforms (if you contact us via those channels)
5. Why We Use Your Data
We use your data for the following purposes:
- To provide and manage our handyman services
- To respond to enquiries and provide quotes
- To process payments and invoices
- To manage customer relationships
- To improve our services and website
- To send marketing communications (with your consent)
6. Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity – to perform the contract between us
- Legal obligation – for compliance with legal obligations (e.g. tax)
- Legitimate interests – to run and improve our business
- Consent – where we have asked for your permission (e.g. marketing)
7. Marketing
We may send you marketing communications if you have opted in or are an existing customer with whom we have an ongoing business relationship. You can opt out at any time by clicking “unsubscribe” in emails or contacting us directly.
8. Sharing Your Data
We do not sell or rent your personal data. We may share your data with:
- Payment processors (for invoicing and card payments)
- IT service providers (hosting, email, CRM)
- HMRC or other regulatory authorities (if legally required)
- Subcontractors or partners assisting in delivering services (only where necessary)
We ensure all third parties respect your privacy and comply with UK data protection laws.
9. International Data Transfers
We do not routinely transfer your data outside the UK. If any international transfers are required, we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
10. Data Retention
We retain your personal data only as long as necessary for the purposes set out in this policy, including satisfying legal, accounting, or reporting requirements. Typically, customer and financial data is kept for 6 years after the end of the business relationship.
11. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Object to or restrict processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
You can exercise these rights by contacting us at the email or phone number provided above.
12. Cookies and Website Analytics
Our website may use cookies and analytics tools to track usage, improve performance, and understand visitor behaviour. Where required, we ask for your consent before setting non-essential cookies.
For more details, please see our Cookie Policy.
13. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on our website, and where appropriate, we will notify you of any significant changes.